Since my feet stopped growing a long time ago, I don’t outgrow shoes anymore. Even so, I still buy new ones every now-and-then.
In fact, even though I don’t outgrow the old ones, I buy my new shoes from a guy named Elwood who I really trust and like. He’s been selling shoes to my family and me for a lot of years. I trust him because he always puts me in comfortable, good looking shoes. I like him because he’s friendly and — even though more than a year might pass between shoe purchases — he remembers me every time. He knows his customers and he knows his products. And, in my book, that’s a big part of what makes a great salesperson.
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